My experience with Paraty-Ilha Grande shuttle was great. The agency will contact you a day before departure to ask you about your place of accommodation in Paraty so they'll know where to pick you up the next morning. The bus taking us to Angra do Reis was very comfortable. The bus driver gave us our boat tickets to Abrao and when we exited the bus we were handed over to a friendly female representative of the agency who led us to the port and showed us which queue to join. It's not really that difficult to go to Ilha Grande from Paraty without an agency but I'm definitely glad this option saved me from having to deal with the chaotic Angra dos Reis port on my own and it also saved me from having to take an extra cab ride from Angra dos Reis bus station (where the bus from Paraty stops) to the port.

Communication by WhatsApp was efficient and easy. Booked and payed without any problem for 6 adults (my family). Paraty Tours send us a lovely driver to pick us up from the hotel in Paraty, at the agreed time, to drive us to Angra dos Reis, where we picked up the fast boat to Ilha Grande/Abraão. The driver gave us the boat ticket at the hotel, and when we arrived to pick up the boat, he took us to the port boat controller and only left when all was sorted. The van was clean, comfortable and ar conditioned in good working order (much need in the Brazilian summer!) The driving was professional and caring. I would definitely recommend this company and would use their service again!

Paraty Tours picked us up at our hotel in Paraty and was on time. He also gave us the flex boat ferry tickets for Angra to Abraao. We had a private car with just the two of us, which was comfortable and cool with the A/C. The driver didn't speak much English and we don't speak much Portuguese, so there wasn't really any conversation, which is fine. Communication with Paraty Tours was easy and prompt. The ride itself was a bit rough and the driving even made me feel a little nauseated, and I don't generally get motion sick. Upon arriving in Angra, the driver showed us where the bathrooms were nearby and walked us to the ferry terminal. Unfortunately it was New Year's Day and the terminal area was chaos! We had about 90 minutes before our ferry. A little slower driving, since we clearly had the time, would have been more comfortable. The ferry ride went smoothly once we figured out how/when/where to get on, with the help of a Brazilian who was very kind to help us.